I just dealt with the communication thing with my Dad, Bill.
He had to see a specialist in the Boston area. He had a scan done in western Massachusetts at a large hospital. The file generated is a small size file. Nowhere near the size of a file my kids post to YouTube.
We had an appointment to see the specialist, then found the day before that they were about to cancel the appointment since the hospital had not sent the CD with the scan results to the specialist.
My poor mother had to run to two separate places to get the reports and a CD. Once we got to the appointment, the specialist looked at the disk and said it was missing the scan. This for a file that could have been emailed.
So I blew up in multiple colors.
He said that he was frustrated too, but one of the main issues with medical establishments is that they don't like to share information. So there's different formats, software used, etc. but it really is all dictated by a lack of will and desire to share information with other providers.
I really do think it comes from the "why would you want to go somewhere else, when despite all evidence, I'm so wonderful?" attitude.
Good that you stood up, Bill.